How to Personalize with Your Name?

You can personalize each scarf with your name or other meaningful phrase ( up to 50 characters)! To do so, open the scarf design that you like and find a box named "Add name here". Type in your name and then click "Add to cart".

You can check for spelling mistakes in the cart and also checkout window.

How to order more than one scarf and add different names?

Simply repeat the steps in "How to personalize with your name" for each scarf that you would like to order!

Once you have added all of the desired scarves to your cart, proceed to checkout.

How to return or exchange an item?

We take great pride in our product design and quality and want you to feel the same!

If you are unhappy with the quality of the product you received, you have 30 days after delivery to inform us and we will send you a new item free of charge. Alternatively, you can return the item back for a full refund.

Please email us at help@ourscarves.com with 'RETURN'  in the subject line, include your order number and a brief description of the issue.

How long does the production & shipping take?

Each of our scarves are hand made and customized just for you. It takes about 3-10 working days to produce the scarf and:

  • for US/Canada orders: another 2-5 working days for it to be shipped to your home.
  • for international orders: another 5-15 working days for it to be delivered to your home.

To receive the items before Christmas, please place your order by:

  • 13th of December (1-5 scarves)
  • 5th of December (5+ scarves)

If you have any questions, don't hesitate to message us. 
What are the available payment methods?

To shop on Ourscarves.com you can choose from the following payment methods:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • JCB
  • UnionPay
  • Shop Pay
  • Apple Pay
  • Google Pay
What are the shipping rates?

The United States


Our Scarves offers a flat shipping rate of 4.99$ with USPS Priority Mail.

Orders over 100$ get free shipping - buy scarves for yourself and your loved ones and save!

International


Our Scarves offers a flat shipping rate of 30.00$, delivered to you by your local postal service.
What materials are used for production?

We use Charmeuse Satin - a lightweight (95 g/m2) smooth solid satin with a shiny surface and a matte back side.

Fabric, made of 100% polyester, has a very soft and silky hand texture with a light weight body.

Each scarf is printed, hand-cut and sewn by skilled trades people using top of the line finishing machines.
How can I get a discount code?

Take a picture with our scarf, share it and tag us on Instagram or Facebook and get 15% OFF your next purchase!*


Follow us at ourscarves.shop

*Our Scarves may use your photo in our marketing material - like re-posting it on our ourscarves.shop account or referencing it in testimonials. if you do not wish for your photo to be used in our marketing, please get in touch with us at info@ourscarves.com

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at help@ourscarves.com

Other inquiries? Let's chat.

Please email us at info@ourscarves.com