Returns policy

Satisfied customers are what make us the premier custom&matching scarves site. Your satisfaction is our top priority & we will do everything to ensure that you love your portrait.

Lost Package Guarantee
If the package is lost by the courier shipping agent, we will send you new items at absolutely no charge to you. Contact us 5-25 days after delivery approval for assistance regarding the lost scarves.

Item Damage
If your scarve(s) arrives damaged, reach out to us within 30 days by contacting our customer support. We will re-make and re-ship your new item at no cost for you. Make sure to contact us as soon as possible, as we may not be able to re-ship the items if the deadline is missed.

100% Satisfaction
Once you have received the scarves and you are not satisfied with it you may return it to us in the original packaging within 30 days after receiving it to receive a full refund. Please get in touch with us for a return address.